Acelity Careers

MD Doc Support Specialist II

Charlotte, United States of America
Customer Administration

Job Description

Position Overview:

MD Doc Collections Specialist position qualifies physician related documentation based on third party payers’ requirements. Acts as the liaison between internal and external customer, KCI and third-party payer to ensure the order meets regulatory and payer requirements. Obtain and analyze required documentation for clean billing of claims.


  • Analyze and prioritize work list based on departmental inflows and to minimize pre-billing write offs.
  • Quality check of initial order release to ensure third party payer and coverage criteria is met
  • Review and analyze payer specific requirements and coverage criteria to determine required documentation and accurate payer criteria.
  • Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on payer specific coverage criteria. 
  • Call customer or field personnel to obtain missing documentation required for billing. Could include home health agencies, patients, hospital/facilities, physicians.  
  • Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
  • Provides a high level of customer service in a competitive market.
  • Acts as a resource for Sales and other cross functional departments to provide billing status and any other information.
  • Participates in all reasonable work activities deemed suitable and assigned by management.
  • Conforms to, supports and enforces all Company policies and procedures.



  • High School diploma or equivalent.
  • Demonstrated customer service skills.
The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor