Order Fulfillment/Ship Pending Lead
Job Title: Order Fulfillment/Ship Pending Lead
Partner with the supervisor to lead a team of Healthcare Intake Specialists. Supports daily workflow management and escalations related to qualifying orders for placement based on payers requirements. Acts as the liaison between customer, KCI, and third party payer to ensure the order meets regulatory and payer requirements. Obtain and analyze required documentation for shipping of product and billing of claims.
o Provide back- up assistance regarding process and procedures when supervisors are not available
o Training and mentoring of new hires.
o Support management to determine workforce needs and meet departmental goals
o Assist with problem resolution and ensure work is performed accurately, and in accordance with department Standard Operating Procedures, HIPAA, and regulatory guidelines.
o Identify and assist with programs designed to increase morale, job satisfaction and performance.
o Identify opportunities for improvement and supply potential options for changes
o Build support and maintain patient, physician, and third party payer loyalty and to increase the number of orders through enhanced customer services, customer relationship management, and technology utilization.
o Provides a high level of customer service in a competitive market.
o Acts as a resource for internal and external customers to include field personnel, medical professionals and other cross-functional areas to meet department’s goals.
o Participates in any and all work activities as may be deemed suitable and assigned by management.
o Conforms to, supports and enforces all Company policies and procedures.
• High School Diploma or equivalent.
• Demonstrated customer service skills.
• 1-2 years of experience within the KCI Advantage Center.
• Experience with Microsoft Office applications including Word, Excel and Outlook.
• Demonstrated ability to interact with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Demonstrated problem-solving skills.
• Demonstrated ability to work in a team environment, as well as, independently.
• Ability to multi-task and adapt in a fast paced and changing environment
• Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to communicate effectively both verbally and in writing.
• Satisfactory completion of all training programs.
Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time.
The information listed above is not a comprehensive list of all duties/responsibilities performed.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf VEVRAA Federal Contractor