Acelity Careers

Collector1- CBAR

San Antonio, United States of America
Customer Administration

Job Description

Job Title:  Collector I

Reports To:  Supervisor, Collections


Collects and resolves customer accounts receivable in assigned area.  Recommends improvements in the collections procedures to resolve customer and company receivable issues.  Develop and maintains positive customer relations.


Duties are performed using procedures and knowledge in a certain field or area.  Chooses alternatives and recommends solutions to problems of limited scope and complexity.  Effects of error limited to moderate loss of time, money and/or customer goodwill.


  • Notify customers of delinquent payments and collect all accounts receivable due in assigned area.
  • Resolve routine customer problems to facilitate prompt payment.
  • Actively participate in the settlement of disputed accounts receivable.
  • Interact with Accounts Payable administration, field management and customers to aid in the collection of delinquent payments.
  • Prepare investigative reports explaining the current status/trends of all factors affecting disputes.
  • Identify customer account issues and recommend solutions.
  • Recognize potential write offs and recommend to management accounts to be forwarded to collection agency or for legal action.
  • Coordinate the implementation of designated credit limits as determined by management.
  • Function as liaison between the Credit department and the field organization.
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management.


  • 3 years commercial collections experience.
  • Demonstrates knowledge of basic accounting skills.
  • PC skills.
  • Demonstrates excellent problem-solving skills and negotiating skills.
  • Ability to work effectively and exercise sound business judgment in a team environment, as well as independently.
  • Ability to maintain complete confidentiality and discretion in business relationships.
  • Demonstrates willingness and ability to participate in all required training programs.
  • Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor