Acelity Careers

Field Service Trainer I

San Antonio, United States of America

Job Description

Job Summary

This position is responsible for the implementation of technical, process/procedure and customer service training in support of the North American Field Service teams. The Training Specialist works closely with Field Service leadership to assess training needs for new and existing employees. This individual works in the Service Operations Training Department to identify gaps, develop tools, schedule training and assist with evaluation of individual competencies. Responsibilities also include assisting with development, implementation and ongoing review of training materials to including new hire and supplemental.

Principle Responsibilities: (essential job duties and responsibilities)

  • Provides product, process and technical systems training for Field Service teams including new hire and ongoing training.
  • Responsible for assisting with instructional design to include using electronic and virtual media.
  • Creates and publishes training videos to support the distributed workforce model.
  • Facilitates onsite classroom training as required and makes recommendations and improvements to Field Service training.
  • Supports Field Service for product and process questions.
  • Supports the ongoing management of the company learning management system.
  • Coordinates new hire training activities including travel arrangements, classroom setup, printing of materials, and updating training materials.
  • Provides customer training as requested.
  • Conforms to, supports and enforces Company policies and procedures.
  • Participates in any and all reasonable work activities as may be deemed suitable and assigned by management.

    Skills and Experiences:

  • Ability to collaborate with subject matter experts to assess training needs with the goal of creating content that meets the customer’s needs.
  • Demonstrated ability to facilitate training in various settings.
  • Demonstrated organization and presentation skills.
  • Ability to be a team player with effective interpersonal skills.
  • Ability to solve problems and work independently.
  • Proficient in Microsoft office applications including Word, Excel, PowerPoint and Outlook.
  • Ability to learn proprietary software.
  • Ability to travel by air or vehicle at 25%.


  • Building Talent
  • Communication
  • Collaborating
  • Continuous Learning
  • Emotional Intelligence Essentials
  • Positive Approach

  • Customer First
  • Integrity
  • A Will To Win
  • One Acelity

Minimum Qualifications:

  • Previous experience in formal or informal training development and facilitation.

    Preferred Qualifications:

  • Previous experience in medical device industry.
  • Demonstrated knowledge, skill and ability to create training content using appropriate media (PowerPoint, Video, Webinar, etc.).
  • Ability to develop training materials using a variety of instructional design methods.
  • Ability to communicate effectively both verbally and in writing.


  • Bachelors Degree in Business or related field of study or equivalent knowledge/skills, preferably in instructional design, e-learning, and/or adult education.

The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor