Acelity Careers

Brand Management, Director (Cost of Quality)

San Antonio, United States of America

Job Description

Brand Management, Director (Cost of Quality)

This position is responsible for the co-creation and execution of a global life cycle management plan for our durable NPWT products.  This position requires strong cross functional collaboration, customer focus, data-based decision making and analytical capabilities.  Responsibilities include: Defining the LCM plan for new and existing durable products globally, including hardware, software, and parts; creating and embedding new processes to improve end to end life cycle strategy and planning; sharing best practices and learnings across supply chain/manufacturing, CTS, sustaining engineering and franchises; and measurement of cost of quality initiatives with customers and bottom line impact.

PRINCIPLE RESPONSIBILITIES:   (essential job duties and responsibilities)

  • Develop the LCM strategy and execution plan for NPWT products resulting in YoY cost reductions and increases in customer experience as measured by NPS
    • Define long and short term tactical projects through analysis of complaints, field service costs, sustaining engineering, and manufacturing plans
    • Collaborate and communicate end of useful life plans including service, spare parts and warranties globally
    • Act as a technical product expert to analyze complaint, customer, service and cost data to help reduce product downtime and field service occurrences

  • Create and embed new processes and project management capability across the organization, by documenting different phases of LCM
    • Link customer inputs and new product development and design to optimize customer satisfaction and product efficiency
    • Establish best practices from design review through post market surveillance to deliver robust customer and patient IFUs
    • Include product efficiency goals into review of project plans and product testing
    • Act as a technical product SME to provide inputs to product design changes and associated validations to reduce and eliminate product downtime and field service events prior to launch
    • Provide input to rework and scrap policies and procedures
    • Employ varied management and planning tools to address failure analysis and problem solving techniques supported by analytics and data
    • Perform field visits to gather customer feedback and input on LCM decisions

  • Create a forum for best practice sharing and collaboration across the organization
    • Ensure robust post market surveillance collaboration across franchises and sustaining engineering
    • Partner with supply chain and suppliers to implement changes that impact new product development though post launch 
    • Collaborate on internal and external audits
    • Survey the external environment to support global changes in regulations and requirements


  • Results focused
  • Sharing responsibility
  • Project Management/Process Orientation

  • Entrepreneurship
  • Cultivating networks and partnerships

  • Leading change
  • Strategic influence
  • Leading teams


  • A minimum of 15+ years of progressive product development, project management, service or supply chain experience preferably in the medical device field.
  • Demonstrated leadership and collaboration in a large-scale, matrixed, global structure.
  • Ability to lead, motivate and inspire people to embrace change.
  • Demonstrated ability to independently develop, drive and contribute to overall strategy and business plans in a rapidly developing/changing environment.
  • Broad business and financial understanding to drive decisions that impact customer satisfaction while creating efficiencies for the organization.
  • Skill in examining operations and procedures, formulating new proceesses, and developing and implementing new strategies and procedures.
  • Ability to make decisions and operate independently with respect to complex issues and business requirements with a high degree of exposure.
  • Competence in managing multiple projects simultaneously with a strong results/goal orientation.


  • Preference for industry related experience and/or Fortune 500 company experience
  • Knowledge of global medical device product development, regulatory and quality regulations
  • Proven track record with implement continuous improvement initiatives


  • Bachelor’s degree in a relevant field of study from an accredited college or university
  • Advanced degree/MBA preferred

Skills and Experiences:

  • Experience in product development, project management and / or supply chain
  • Experience with lifecycle management and portfolio management
  • Strong business acumen and analytical skills
  • Experience with six sigma or equivalent management planning tools
  • Experience with lifecycle management and portfolio management.
  • Strong business acumen and analytical skills.
  • Strong communication, presentation and influencing skills.
  • Ability to motivate and inspire cross-functional teams to achieve common goals.
  • Ability to build strong customer relationships.


  • An undergraduate degree required with an MBA preferred
  • A minimum of 15+ years of progressive product development, project management, technical services or supply chain experience across:
    • Capital equipment including purchase, leasing and/or rental business models
    • Software development including tracking multiple revisions
    • Disposable / consumable components
  • Experience working in a cross functional matrix required
  • A demonstrated track record of success required
  • Demonstrated ability to influence and lead without direct authority required
  • Ability to travel domestic and international up to 40% of the time

The information listed above is not a comprehensive list of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Any physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE AA M/F/Vet/Disability: Acelity L.P. Inc. and its subsidiaries are an equal opportunity and affirmative action employer and give consideration for employment to qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, or genetic information or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, please click here: VEVRAA Federal Contractor