Field Service Representative III
This position is responsible for providing customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties of operating our service location including performing and assisting in maintaining inventory of products, parts, disposables and supplies and general facility care.
Serves as the service center designee, in the absence of service center management to assume responsibilities of person in charge of location.
Responsible for adherence of operational compliance to company and departmental policies and procedures.
Oversight of facility to include administrative duties and ensure appropriate care, maintenance and operational requirements are achieved.
Execute customer training on KCI product and processes.
Oversight of local business operations to include metrics and required use of courier.
Prepares medical equipment, disposables and documentation for use and return
Establishes prioritization of equipment needs to execute daily customer support needs.
Loads & unloads medical devices and supplies.
Processes documentation for delivery and retrieval of products.
Order management to include timely closing of orders on computer, handheld or other company issued equipment.
Executes due diligent research for missing & misplaced equipment.
Perform customer support through basic troubleshooting protocols.
Maintains vehicle appearance and ensures routine maintenance is completed and recorded as required by policy & procedure.
Performs and records inventory counts and reconciliation on assets, parts, disposables and supplies per company procedures.
Cleans, disinfects and performs quality control inspections on medical devices
Oversee and perform basic housekeeping duties within facility.
Responsible for following work and safety instructions and for maintaining a safe operating environment.
Provides direction and training of other service center employees with respect to operational protocols and processes as required.
Participates in any and all reasonable work activities as deemed appropriate by management.
a) BASIC QUALIFICATIONS
Requires a High School diploma or equivalent.
Requires a minimum of 5 years of work experience in service related field.
Willingness to take a fitness test to determine ability to meet the physical demands of the job as outlined in the Job Safety Analysis.
b) OTHER QUALIFICATIONS:
Intermediate experience with Microsoft Office applications.
Possess and maintain a valid driver’s license and pass MVR review.
Demonstrated ability to communicate effectively, both verbally and in writing
Ability to work extended hours including evenings, weekends and participate in on-call duties.
Demonstrated strong work ethic with ability to work with minimal supervision and direction.
Ability to maintain confidentiality and discretion in business relationships.
Ability to travel by commercial air service to assist in other facilities, attend training and other scheduled business functions.